A problem at work: finding advice

Check any deadline first

Time limits depend on the kind of claim and when the problem happened. Some can be short. Do not rely on a general rule or assume a workplace complaint gives you more time.

Tell an adviser about any dismissal date, hearing or document with a deadline. Use the current Acas guidance and ask for help checking the date that applies to you.

Check Acas guidance on time limits ↗

Make a short record

A clear outline helps the adviser see what needs attention. You do not need to write a long account before making a call. Start with the main problem, the key dates and the outcome you hope for.

• Have your contract and any relevant workplace policy to hand.
• Keep letters about pay, dismissal, a complaint or a proposed agreement.
• Note what has already been said or done to try to resolve the issue.
• Mention any union membership or insurance that may offer support.

Find someone who handles your type of problem

Ask whether the firm advises employees, employers or both. Say whether the issue concerns pay, dismissal, discrimination, a contract or another matter. Check that the office you contact can help.

If you have been given an agreement to sign, tell the adviser what it is and when a reply is expected. Ask what advice you need before deciding.

• What needs attention first?
• Should I speak with Acas or take another step now?
• What options could resolve this problem?
• Can you help within the time available?

Ask about costs before work starts

Check whether the first call is free. Ask what a fixed piece of advice would cover and what further work might cost. A written quote makes firms easier to compare.

Ask who will handle your work and how they will update you. Tell them about any support you need to understand documents or take part in a call. Keep a note of the next step you agree.

Speak to Acas about a workplace problem ↗