How the fee is worked out
Two quotes can cover different amounts of work, even when both say “fixed fee”. Ask for the details in writing.
- Fixed fee: an agreed price for a set piece of work. Check exactly what is included.
- Hourly rate: you pay for the time spent on your work. Ask for an estimate and how the firm will check whether the cost is staying within it.
- Capped fee: the firm may charge for its time, but you agree a maximum fee for the work covered.
- Payment linked to the outcome: some agreements make fees or deductions depend on the result. Ask what you could owe if the case succeeds, fails or ends early.
Allow for expenses and VAT
The firm may need to pay other organisations for things such as court fees, property searches or expert reports. These payments are often called disbursements.
Ask for the likely total, with the firm’s fees, VAT and expected expenses shown clearly.
- What work is included in this quote?
- What could lead to an extra charge?
- Does the total include VAT and expected expenses?
- Will you tell me before the estimate changes?
- What would I owe if I stopped the work part-way through?
Look at the firm’s published prices
Firms regulated by the SRA must publish price and service information for certain services they offer. This can help you compare options, but ask for a quote based on your own situation.
If a bill is higher than expected
Ask the firm to explain the charges and how they relate to the quote or estimate. If that does not resolve the problem, ask how to make a complaint.
There are different ways to challenge a bill or complain about service. Time limits can apply, so check as soon as you can which process to use.
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