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Before the call
- Write a short summary of what you need help with.
- Note the important dates, especially any deadline coming up.
- Have documents or reference numbers about your situation nearby. Check the solicitor firm before sending sensitive documents.
- Think about what you would like help with first.
Six questions to ask
- Does your team regularly help with situations like mine?
- Who would do the work and keep in touch with me?
- What would happen first, and how long might it take?
- What information do you need from me?
- How are the fees worked out, and what might cost extra?
- How often should I expect an update?
A useful tip
You can tell the firm you’re speaking to a few solicitors before deciding. Ask them to explain any unfamiliar words.
Before you agree to go ahead
Read the firm’s written explanation of the work, fees and terms. This is often called a client-care letter. Ask about anything that is different from what you discussed.
Check the firm’s identity and payment details independently before sending money.
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