Consumer law solicitors

Is this the help you need?

A solicitor may be able to help if…

• An expensive product or service has gone wrong.
• A trader refuses to offer a repair, refund or replacement service.
• A finance or credit agreement is linked to the purchase.
• You believe unfair terms or misleading information have caused you a loss.
• You’re considering court action or need to respond to a claim.

Make the first call count

Questions worth asking

1. Are the likely legal fees worth paying for the result I could get?
2. Should I first try a complaint, an ombudsman or a claim through my payment provider?
3. Can you offer a fixed-fee review?
4. What evidence should I gather and what could I ask the trader to do?

Make a checklist for your first call →